Returns & Exchanges
At &Keep, we want you to love your sustainable home goods as much as we do, which is why we offer a 30-day return policy for unused items in their original packaging. We are committed to ensuring your shopping experience is as seamless and eco-friendly as possible.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive your unique return authorization number.
Prepare the Package
Carefully pack your items using the original plastic-free packaging to ensure they arrive safely and securely at our warehouse.
Ship It Back
Affix the provided carbon-neutral shipping label to your parcel and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing